Managing your Loan repayments during COVID-19

We understand that many of our customers are being affected by the Covid-19 virus and we are here to provide support to help you manage your loan repayments. Please use this form to tell us a bit more. One of our specialist debt management colleagues will be in touch.

You should continue to maintain your loan repayments until we have agreed any changes. Failure to do so will affect your credit history and affect your ability to get a loan in the future. Please don’t do this; you may need another loan.

We will aim to get back to you within 2 working days. IF you cannot wait this long, please contact us urgently on 0300 111 0559.


Full name

Loan reference number

(If known)

Date of birth

Email address

Telephone number




Please answer Yes or No to the following questions.

Have your circumstances changed due to COVID-19?

If yes, please tell us why you need support to manage your loan repayments and one of our team will contact you.

Has your individual income changed?

If yes, please provide more information.

Has your household income changed?

If yes, please provide more information.

Have you been made redundant since 1st March ? (Will not return to your previous job)


Are you on Furlough Leave – this is where you remain employed but are currently not at work or unable to work?


Are you temporarily unable to work due to caring for a family member or child during COVID-19?


Are you self-employed and unable to trade at the moment?


If you are self employed, what other financial support have you applied for?

Current loan instalment?

Frequency of payment

WeeklyFortnightly4 WeeklyMonthly

Are you currently in arrears?


What support are you asking for?

Reduced paymentsPayment holidayExtend my loan termEarly settlementA further loanDon't know

What level of payment plan can you afford?

Please use the space below to tell us any other information that will help us consider your request as quickly as possible.

Other information

Conduit Scotland will consider Covid-19 related requests for support for three months until 24th July 2020. Where these are agreed, you will not be charged additional interest. Providing any agreed payment plans are maintained, this will not affect your credit history or eligibility for another Conduit Scotland loan in the future.