We take great pride in our customer service. We’re all customers of services, and we all like to be treated with kindness, dignity and respect. Our staff listen to our customers, and we use our customers feedback to constantly improve our service. As a result, we’re delighted with the lovely feedback we receive. Thank you to all our customers!

Very easy to use also staff are so understanding. Great company will continue to use yourselves and would recommend to friends and family.

Josephine, Broxburn

A personal touch is given to customer and I was kept informed. Excellent level of service.

John, Kirkcaldy

The first resort to go to when I need an extra financial input. Paying back is painless.


It is very easy to apply for a loan with Conduit Scotland and I had a very quick response.

Irene, Glasgow

Even though I was turned down this time for the loan, the follow up call was great as now I might be able to get my credit history sorted for the future. also I haven't looked at energy costs in years and would not have done without this help.

Robert, Kirkcaldy

As a low cost loan provider Conduit definitely helps with access for low income households. Getting a loan from Conduit was unexpected as my credit rating is terrible. This has helped me to increase my score. Very helpful and knowledgeable staff and very nice people.

Philip, Falkirk

Was made to feel at ease by the staff.

Louise, Kirkcaldy

Although I did loan online I needed help with sending documents and the shop staff were really polite and helpful. I was amazed at how quick and easy the whole process was.

Laura, Bathgate

Staff are very polite. No waiting time and very happy with speed and efficiency of how I was dealt with, Gail was very helpful and polite and easy to talk to and she listened to me very well.

Stephen, Dunfermline

It’s a great organisation it helps improve your finances and more people should try them. I’ve had a loan for four to five years and wouldn’t change for any other lenders.

Ken, Scarborough

Very pleased with your service. Initially my loan was declined but Conduit phoned me with a follow up call and after further discussions discovered I had filled in wrong expenditure amounts online and so had been declined on affordability. With the updated details I was then accepted for the loan.

James, Dunfermline

Quick decisions, not complicated process, friendly staff.

Bostjan, Dunfermline

Fast loans.

Robert, Kirkcaldy