If you want to apply for a loan or have a query and you want to speak to one of our friendly team then give them a call on the numbers provided. Or you can also email us if you prefer.
Five Lamps aims to provide it’s customers with a high standard of service. If we fail to do this we want to know about it. This will enable us to not only to resolve the specific problem, but prevent it from happening again You can make a complaint:
Email – firstname.lastname@example.org
In writing – Nichola Storr, Five Lamps, Eldon Street, Thornaby, TS17 7DJ
For more information on how to make a complaint, download our Complaints Procedure
If you would like to make a complaint to the Financial Ombudsman Service they can be contacted via the customer helpline on 0800 0234567. They can also be reached via their website www.financial-ombudsman.org.uk. Or you can write to them at, Financial Ombudsman Service, Exchange Tower. London. E14 9SR.