If you want to apply for a loan or have a query and you want to speak to one of our friendly team then give them a call on the numbers provided. Or you can also email us if you prefer.

We Strive to provide Excellent Customer Service

Five Lamps aims to provide it’s customers with a high standard of service. If we fail to do this we want to know about it. This will enable us to not only to resolve the specific problem, but prevent it from happening again You can make a complaint:

Email –
In writing – Nichola Storr, Five Lamps, Eldon Street, Thornaby, TS17 7DJ
For more information on how to make a complaint, download our Complaints Procedure

If you would like to make a complaint to the Financial Ombudsman Service they can be contacted via the customer helpline on 0800 0234567. They can also be reached via their website Or you can write to them at, Financial Ombudsman Service, Exchange Tower. London. E14 9SR.

Our Telephone Number

0300 111 0559

Our Contact Email

Conduit Scotland Dunfermline Head Office

31 Chapel Street
KY12 7AW

Conduit Scotland Falkirk

13 Bank Street

Conduit Scotland Kirkcaldy

34 High Street

Conduit Scotland Bathgate

79 South Bridge
EH48 1TJ

6 reasons to borrow from us

Easy to apply

Fast. Fair. Flexible

Cheaper than most lenders*

No hidden fees

Online, telephone & face to face services

99.4% of customers think we’re great!

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