Advice & Support

Conduit Scotland are a ‘different’ kind of lender.

We are more than just a loan provider!

Between rising cost of living, benefit cuts, low wages and a stagnant job market, many of us find it difficult to make ends meet each month.

Conduit Scotland are a ‘different’ kind of lender. We work closely with a wide range of organisations locally within Fife, Falkirk and West Lothian, so we can help you access their services when you need it.

These services can help you with:

  • Access to Credit Reports, Grants.
  • Support with welfare forms, welfare rights and entitlements.
  • Debt management, money advice, budgeting solutions.
  • Income maximisation.
  • Opening bank accounts, savings accounts.
  • Reducing high heating bills.
  • Housing, furniture and white goods.
  • Access to food.
  • Childcare, clothing and school uniforms.
  • Employment, volunteering and training.
  • IT access and learning, education.
  • Support and advice with health issues, respite.
  • and a whole lot more!

Download our Conduit Scotland Partner Information (PDF)

Speak With Us

Our Dunfermline shop is open from 10am – 4pm, Monday to Friday. You are welcome to drop in for a chat with our friendly and knowledgeable staff. Find out more about what advice and support is available locally in the Falkirk, West Lothian and Fife areas.

If it’s not easy for you to visit one of our shops you can contact us below to find out when we are  in your community/area.

Call us on the phone 0300 111 0559. Lines open between 9:30am-5pm, Monday to Friday.

Alternatively, you can book an appointment or you can email us on

Below are some helpful links to further help, advice and support in Scotland.


Turn2us is a national charity that helps people in financial hardship gain access to welfare benefits, charitable grants and support services.

Scottish Welfare Fund

The Scottish Welfare Fund helps families and people in Scotland who are on low incomes through Crisis Grants and Community Care Grants.

You can apply for a:

  • Crisis Grant – if you’re in crisis because of a disaster (like a fire or flood), or an emergency (like losing your money or an unexpected expense)
  • Community Care Grant – to help you or someone you care for to start to live, or to carry on living, a settled life in the community

Money Advice Scotland

Money Advice Scotland is Scotland’s money charity. We believe everyone in debt deserves to be treated fairly. Debt can happen to anyone and we understand how it can affect someone’s life which is why we are always working towards securing fairer practices for people in debt.

Home Energy Scotland

A dedicated team of energy experts based in Scotland, giving help and support for consumers, businesses and organisations, and communities.


Wherever you live in Scotland, StepChange Debt Charity is here to help you. We provide free debt advice tailored to your individual circumstances and in line with Scottish debt law.

Citizens Advice Scotland

Citizens Advice Scotland also have a free helpline offering a Financial Health Check. This service aims to help people maximise income by making sure they only pay the necessary amount for essentials goods and services. They will also make sure each person, family and/or household is aware of all they are entitled to and will help you to access it. Reach out to any of their bureaus across Scotland.

  •  0808 800 1007

Financial Health Check