Advice & Support

We are more than just a loan provider!

Between rising cost of living, benefit cuts, low wages and a stagnant job market, many of us find it difficult to make ends meet each month.

Conduit Scotland are a ‘different’ kind of lender. We work closely with a wide range of organisations locally within Fife, Falkirk and West Lothian, so we can signpost you to get support and advice when you need it.

These services can help you with: Debt management and money advice; income maximisation; budgeting solutions; opening bank accounts; Credit Unions and savings accounts; reducing high heating bills; access to food; support and advice with health issues, respite; IT access and learning; clothing and school uniforms; furniture and white goods; grants; housing; support with welfare forms; welfare rights and entitlements; education; childcare; volunteering and training and a whole lot more!

We work closely with a wide range of organisations to further support our customers.

Download our Information Leaflet (PDF)

Speak with us

We have four shops that are open from 10am – 4pm, Monday to Friday in Kirkcaldy, Dunfermline, Bathgate and Falkirk, where you are welcome to drop in for a chat with our friendly and knowledgeable staff. Find out more about what advice and support is available locally in your area.

If it’s not easy for you to visit one of our shops you can contact us below to find out when we’re in the your community/area.

Call us on the phone 0300 111 0559. Lines open between 8:30am-5pm, Monday to Friday.

Alternatively, you can book an appointment or you can email our shops on

Dunfermline.appointments@conduit.org.uk

Bathgate.appointments@conduit.org.uk

Falkirk.appointments@conduit.org.uk

Kirkcaldy.appointments@conduit.org.uk

Below are some helpful links to further help, advice and support in Scotland.

Turn2us

Turn2us is a national charity that helps people in financial hardship gain access to welfare benefits, charitable grants and support services.

Scottish Welfare Fund

The Scottish Welfare Fund helps families and people in Scotland who are on low incomes through Crisis Grants and Community Care Grants.

You can apply for a:

  • Crisis Grant – if you’re in crisis because of a disaster (like a fire or flood), or an emergency (like losing your money or an unexpected expense)
  • Community Care Grant – to help you or someone you care for to start to live, or to carry on living, a settled life in the community

Money Advice Service Scotland

Home Energy Scotland

A dedicated team of energy experts based in Scotland, giving help and support for consumers, businesses and organisations, and communities

0808 808 2282

Stepchange

0800 138 1111

 

Citizens Advice Scotland

0808 800 9060

Citizens Advice Scotland also have a free helpline offering a Financial Health Check. This service aims to help people maximise income by making sure they only pay the necessary amount for essentials goods and services. They will also make sure each person, family and/or household is aware of all they are entitled to and will help you to access it. 0800 085 7145 or reach out to any of their bureaus across Scotland