We are recruiting

Posted On: August 13, 2018 Posted In: Uncategorised

Do you have a passion for great customer service?

An exciting opportunity has arisen to be part of our financial inclusion team within Fife, West Lothian and Falkirk.

Five Lamps Trading Limited, through our Conduit Scotland brand are a not-for-profit responsible lender offering fair and affordable personal loans and who present an alternative solution to high cost credit.

Customer Services Officer

Location: Based in our Dunfermline Head office (2 days) and also covering a day in our Kirkcaldy shop (You may also be required to work occasionally in Falkirk and Bathgate.

Hours: 21 hours per week (09:30-17:00 Wednesday, Thursday, Friday).  Evenings and weekend working may be required

Salary Scale: SCP 11 – 12 (£16,909 – £17,261) pro rata (£9,597 – £9,797 for 21 hours)

Contract Period: Permanent

Your typical duties will include:To be the first point of contact for customers when they visit or telephone the shop to apply for a personal loan, keeping them informed of their application status

  • To complete loan application forms via an online portal and submitting details into our loan management platform system
  • To provide a wide range of administration duties
  • To provide a signposting service to customers and refer them to appropriate external organisations for additional advice and support
  • To contribute to raising awareness of financial inclusion issues by attending pop-up and community events
  • To promote Conduit Scotland through a wide range of marketing and promotional activities including on street promotion


We are looking for someone with:

  • a passion for great customer service
  • an interest in promoting alternatives to doorstep and high interest lending
  • a commitment to improving customers lives
  • excellent communication, engagement and IT skills
  • an ability to work successfully on their own initiative and within a team


How to apply:


Download the attached documents and complete and return the application form to hr@fivelamps.org.uk

Closing date: 29 August 2018 (noon)

If you had not had a response by 7 September 2018, please assume your application has been unsuccessful

If you require any additional information or want to have an informal chat about this post please contact Stephanie Plotnikoff, Contract Manager on 07730616841